MASTER OF DENTAL IMPLANTOLOGY

At Implantology Masters, we understand that sometimes situations change, and a refund may be necessary. To ensure clarity and fairness, we have outlined the following refund policy, which applies to all students who enroll in our programs.

1. Eligibility for Refunds: Refund eligibility is determined by the timing of the cancellation request and the extent to which the participant has accessed the program. If significant portions of the program have been accessed or if specific milestones have been completed, the refund amount may be reduced or may not be applicable. Refunds are typically not issued after substantial completion of the program.

2. Refund Request Process: To initiate a refund request, students must contact our administrative team directly. You will need to provide details about your enrollment, proof of payment, and a clear reason for your refund request. Once the request is submitted, our team will review the information and confirm whether it meets the criteria for a refund.

3. Refund Timeline: Upon approval, refunds will be processed within a reasonable timeframe of 14 to 30 business days. We understand the importance of timely processing and strive to complete all refund requests as efficiently as possible. Please be aware that the processing time may vary depending on the method of payment and any external factors like bank processing times.

4. Refund Method: Refunds will be issued via the same payment method used for the original transaction. This ensures a secure and seamless process. In the event that the original payment method is unavailable, our team will contact you to discuss alternative arrangements.

5. Non-refundable Fees: Please note that certain fees, such as administrative or processing charges, may be non-refundable. These fees are typically deducted from the refund amount if applicable. It is important to review all terms before enrolling to ensure complete understanding of any non-refundable fees.

6. Special Circumstances: In rare cases, such as unforeseen emergencies or force majeure events, we may offer flexible refund solutions or reschedule program dates as needed. We evaluate these situations on a case-by-case basis and aim to work with students to find a satisfactory resolution.

7. Bank Charges and Processing Fees: Refunds may be subject to deductions for bank charges or processing fees, depending on the payment method used. These charges are outside of our control and will be clearly outlined when processing the refund.

At Implantology Masters, we value our students and aim to provide a smooth and transparent experience. If you have any further questions or need assistance with the refund process, please don't hesitate to contact our customer service team for more details.